Returns & Cancellation Policy

Shipping Policy

We take great care in delivering your products to you through reputed courier service providers like Blue dart, DTDC,etc. Most of the products are shipped from our Tennishub warehouse in India, however very few items are also directly shipped from our vendors.

If you believe that the packaging of the product is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on 8099992536. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping Charges:

Shipping is FREE on all orders. No minimum purchase required.

Shipping Locations:

We deliver the products across all locations in India.

Currently, doesn't deliver items internationally. However, you are invited to make purchases on the website from anywhere in the world at the same time ensuring the Shipping Address is within India.

Shipping Time:

We make every effort to process your order within 2-5 working days from the day it is placed. In case your order is delayed for any reason, we will contact you to inform the same.

Once the order is shipped it normally takes 1-3 working days for delivery in major metro cities. For other locations however, the delivery may take few extra days. For certain remote geographies the time for delivery may even exceed 5 days.

We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Returns & Cancellation Policy

We want your experience with to be as perfect as possible. We understand that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle 7-days return and exchange policy starting from the day the order was delivered. If the item you receive is not right, whatever the reason, return it to us within 7 days and your money will be refunded as store credit on your Tennishub account. This may take about 10 days. In case of any return or exchange, the item must be returned in its original condition. Below are a few additional details to be considered in order to ensure a smooth return or exchange:

  • Rackets must be returned completely unused and must have the plastic wrap on the handle and cannot have any ball fuzz on the strings or scrapes on the bumper guard.
  • Shoes must be in brand new condition. You should use the same box your shoes were shipped in to return them.
  • Apparel items must be returned unworn and unwashed with the original tags still attached.
  • Bags, Strings and Accessories must be returned unused and with their original package and labels. reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging.

We strongly recommend that you use an insured and recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

Our refund policy stipulates that any refunds you receive will come in the form of store credits only. Importantly, these credits won't have any predetermined expiration date, granting you the freedom to apply them towards future purchases at your convenience. This approach ensures that your funds remain readily available for as long as you need them, offering a hassle-free and flexible shopping experience.

Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.

In case of any further queries about our Returns & Cancellation policy, please feel free to contact us by email [email protected] or call us on +91-8099992536 (10AM-6PM) Monday to Saturday.

Payments is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

Credit Cards/ Debit Cards:

Pay using all major banks Visa/ MasterCard credit cards.

ATM & Debit Cards:

Pay using ATM & Debit Cards.

Net Banking:

All major net banking accounts are accepted.


Payments can be made through all major UPI accounts.

Pay Rewards:

Rewards pointslike IndusInd points, Super coins, Intermiles, etc. can be used to make payments.

Cash on Delivery (COD):

You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods (cheques or demand drafts are not accepted). COD payments would be accepted for orders with total invoice value up to Rs 30,000/-. You will be charged Rs.100 as cash handling charges for all COD orders.


Buy now and Pay later option is available.

No Cost EMI:

This payment method can be done through Bajaj Network Card only.


Pay by EMI in 3, 6, 9& 12 easy installments. EMI option is currently available for ICICI, AXIS, HSBC, Kotak Mahindra, IndusInd, AMEX Credit card holders only. The minimum order value to avail the EMI payment option is Rs 3,000 for all bank cards except AMEX for which it is Rs 5000. There is no processing fee for paying by EMI. The interest rate charged by the bank is applicable as shown in the below table. Please note that on return or exchange, interest charged by the bank till that time will not be refunded by tennishub.

Bank 3-month 6-month 9-month 12-month 18-month 24-month
ICICI 13% 13% 13% 13% - -
AXIS 12% 12% 13% 13% - -
HSBC 12.50% 12.50% 13.50% 13.50% 13.50% 13.50%
Kotak Mahindra 12% 12% 14% 14% 15% 15%
IndusInd 14% 14% 14% 14% - -
AMEX 15% 15% 15% 15% - -

Sample EMI Calculation:

The table below shows sample EMI calculations for Rs 10,000 purchase made on tennishub by EMI payment option using AXIS Bank credit card.

Tenure Order Value Monthly Installment Bank Interest Rate Total Amount payable to bank Interest paid to bank
3-month Rs 10,000 Rs 3400.22 12% Rs 10,200.66 Rs 200.66
6-month Rs 10,000 Rs 1725.48 12% Rs 10,352.88 Rs 352.88
9-month Rs 10,000 Rs 1172.16 13% Rs 10,549.44 Rs 549.44
12-month Rs 10,000 Rs 893.17 13% Rs 10,718.04 Rs 718.04

Privacy Notice

We respect your privacy. Any information gathered on this site will be kept strictly confidential. does not sell, rent, loan, trade, lease or otherwise transfer any personal information collected on our website or over the phone, including forms or e-mail lists, to any third party. We make sure your information is protected both online and offline.

Our privacy policy applies only to our website and not to sites that may be linked to ours. You should refer to those sites own privacy policies to learn how they collect and use information.

Our checkout page is always secure.

We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry's most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically.

Information collected on our web site:

Any information that we collect on our website will be used to make your shopping experience better, notify you about order updates, website updates, product updates or for marketing purchases. We may send you email about your order, inform you about any new services, products or offers, or respond to requests or convey shipping information.

When you use our site, we may collect tracking information such as your browser type, operating system, domain name, and which pages you visited on our site. None of this information is personally identifiable. We use this information to make our website more useful for our customers. Please note that when you place an order, some of your personal information will be passed on to the others who shall need to have access to some personal information like courier companies, credit card processing companies, vendors etc. to enable them and perform their duties and fulfill your order requirements.

Updating or Deleting information:

You may review and update your personal information at any time by accessing your account information on the Websites or emailing or calling our customer service. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete. You may also wish to completely delete any personal information you submitted to by contacting us through email or phone.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email [email protected] or call us on 8099992536

Terms & Condition

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms"):

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Racquethub India Private Limited and its affiliates.

Introduction: website ("Website") is an Internet based content and e-commerce portal owned and operated by Racquethub India Private Limited, a company incorporated under the laws of India.

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered: provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original tennis merchandise such as racquets, shoes, balls, apparel, accessories etc from various brands. (collectively, "Products"). Upon placing order, shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of in respect of the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that tennishub's name is stated as the source and prior written permission of is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

The badminton kits can be very heavy if they contain things like shoes, food, drinks, used clothes etc. This can also make it very uncomfortable to carry, especially after a tiring match. Hence kit bags with padded straps should be preferred. Some badminton bags come with a single strap which can be slightly difficult to manage especially if the bag is heavy. In such cases bags with double padded straps are advisable. These are extremely comfortable and easy on the shoulders.

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; computer
  • Conduct or forward surveys, contests, pyramid schemes or chain letters
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
  • Violate any applicable laws or regulations for the time being in force in or outside India; and
  • Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by

Exactness Not Guaranteed: hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, color etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

  • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to without obtaining authorization from
  • Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of or the Website and is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability: has endeavored to ensure that all the information on the Website is correct, but neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond tennishub's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.


You agree to indemnify, defend and hold harmless from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at tennishub's discretion.


Title and risk of loss for all products ordered by you shall pass on to you upon tennishub's shipment to the shipping carrier.

Termination: may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached a term of these Terms.

Notwithstanding Section 15.1 above, these Terms will survive indefinitely unless and until chooses to terminate them.

If you or terminates your use of the Website or any Service, may delete any content or other materials relating to your use of the Service and will have no liability to you or any third party for doing so.

You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Hyderabad.


The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.


If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. does not review the contents in any way before they appear on the Website. does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to [email protected].